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Changing business by changing behaviors

Workplace behaviors identified by first-line to leadership as healthy compared to harmful

Looking at the behaviors below consider which set of behaviors promotes or destroys team work, innovation, communication, performance, trust, customer satisfaction, market share, and market value? And what about absenteeism, turnover, medical problems, workers’ compensation claims, malpractice, grievances, lawsuits.




Healthy Behavior


cooperation

respect

understanding

calm communication

showing appreciation

being available

get past hierarchy

fair

friendly

respect for privacy

helping out

pulling your weight

genuine

cultural awareness

pride in work

recognize other's skills & abilities

engaged

listening

being responsible

dependable

fun and humor

respect for time

deal with conflict

praise

sharing information

honesty

greeting people

cheerfulness 

open 

timely

candor

patience 

saying "hello" in the morning

team work

encouragment

tolerance

sharing good ideas

sensitive

acknowledgement

descretion

optimism

clear expectation

focused

sharing work load

respect differences

initiative

flexible

foster creativity and initiative

show appreciation

respect coworker's boundaries

saying thank-you

responsive to questions

good listener

knowing people's name

being there

accountability

harmony

respect individuality - race and culutre

respect different learning styles

politeness

kindness

encouragment

self awareness

humor

be understanding

be genuine

positive attitude 

fairness

pats on back

be approachable

be aware of non-verbal clues

offering solutions

ask for clarification




Harmful Behavior


belittling

intimidation

threatening

condescending

rude

demeaning

slacker

manipulative

whining

yelling 

accusing

lying

favoritism

unwanted sexual advances

bad attitude

poor team work

gossip

undermining

silence

moodiness

public criticism

talking behind colleague's backs

laziness 

bullying

rudeness

yelling

complaining cliques

bad language

racism/ageism/sesism

crabbyness/moody

territorial about tasks

cell phone conversation when talking to another

we/they attitude

silent treatment

judgmental

name calling

passing the buck

not respecting staff

hold a grudge

not show up physically or mentally

micromanaging

nasty emails

repeating gossip

blaming

hal-truths

sarcasm at someone you supervisor or to coworkers

discouraging or prohititing open discussion of situations

lack of managment, refusal to participate

favoritism

lack of involvement

dismissing others opinions outright

avoidance

not a team player

noise level of staff is too high

taridness, and/or disappearing from work

leaving mess or unfinished job

bad moods shared with everybody

controlling behavior

nit-picking

making snap judgments

letting a whole staff suffer from an employee's bad behavior

relying on the grapevine as authoritative

put downs

doing person business during working time

not carring your part of the job

scolding tone

constant praddle

not dealing with your own stress

final decisions sprung without warning