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Changing business by changing behaviors


Publications/PivotPoint  

Formerly Respond 2, Inc..



Media/Publications - Since August 1988


Minneapolis St. Paul Business Journal, Toxic Cleanups: How to Defuse 'Jerk Behavior' Among Workers, August 28, 2009, http://www.bizjournals.com/twincities/stories/2009/08/31/smallb2.html  

MetroDoctors Culture Change - Working Together, July/August 2008, https://www.ihlcaregiver.com/appresources/IHLInTheNews.pdf

Review, For Employee and Partners of Fairview, Improving Work Relationships, Volume 15, Issue 2, March 2008

Fairview Hospitals – HR – Training for all supervisors on Healthy Workplace.  Source Fairview Radiology and Suburban Radiology HEI – Healthy Environment Initiative.  2004-2006 

Workday Minnesota  Union Takes Lead in Creating Abuse-free Workplace, Barb Kucera, Workday Minnesota editor, February 12-04 

West Central Tribune Serving Willmar and west central Minnesota, Curbing Disruptive Workplace Behavior Leads to Initiative on Teamwork, Ann Polta,  April 23-2004

Materials Management, Behave Yourself, July 1, 2004

NurseZone.com Workplace Safety 2004: Quieting Intimidation Starts With Identifying It.  Kelly Phillips, August 30, 2004, http://www.junefabre.com/pdf/NurseZone04.pdf

Minnesota Hospital Association Award for Regions Hospital, Best Hospital Workplace 2004, http://www.mnhospitals.org/inc/data/pdfs/04_winners-desc.pdf

Joint Commission Resources E-Book, Strengthening Physician and Staff Partnerships, 6-2003

Minnesota Public Employees Council 14 Program Targets Abusive Workplaces,  Vol. LVI. No. 3, May/June 2003

The Patient Safety Handbook  Chapter 49, The future of Patient Safety: Reflections on History, the Data, and What it will take to Succeed,  Christopher Cassirer, Sc.D. and Deborah Anderson, 10-2003

Hospital and Health Networks, The Medical Workplace, No Abuse Zone, Hospitals seek to reduce intimidating behavior; call it a medical error issue.  Jane Greene, March 2002

Creative Nursing Journal, Abusive Behavior in the Health Care Workplace, Christopher Cassirer, SCD, MPH, Deborah Anderson, Stuart Hanson, MD, 202 No. 2

Health Care at the Crossroads Strategies for Addressing the Evolving Nursing Crisis, Joint Commission on Accreditation of Healthcare Organization, page 12, August 2002 http://www.jointcommission.org/NR/rdonlyres/5C138711-ED76-4D6F-909F-B06E0309F36D/0/health_care_at_the_crossroads.pdf

Abuse/Neglect in the University Environment:  Definitions, Incidence and Consequences, Association For Institutional Research In The Upper Midwest To improve and disseminate research predominantly of concern to institutions of higher education, 11-14-02

QRC Advisor:  Hospital and Health Networks, November, 2000. Cassirer, C., Anderson, D, Hanson, S., Frazer, H.  "Abusive Behavior is a Barrier to Creating High Reliability Organizations and a Culture of Patient Safety".  

The St. Paul,  Physician & Surgeon Update, Best Practices: Dealing with Disruptive Behavior in the Health Care Workplace, Issue two 2001, 

The Charlotte Observer, Good Workplace Vibes, Report on American Medical Association Abuse Guidelines, November 12, 2001

Minnesota Medicine, Medicine Confronts Workplace Abuse, Cover Story, Vol. 82, February 1999 

Minnesota Public Employee, Toward an ‘Abuse-Free’ Workplace, Front page story, Official publication of AFSCME Council 6 and Council 14, Vol. XLXIII, No. 2, March/April, 1999

92nd Annual Meeting of the Southern Society for Philosophy and Psychology Grubb, PhD, Swanson, Ph.D., (NIOSH) Anderson, "Differences in Perceptions of Workplace Abuse Among Physicians and Other Healthcare Staff", Atlanta, Georgia, April 20-22-1999

Minnesota Physician  Workplace Abuse: The Problem and the Solution.  Ann Lowry, Deborah Anderson, A. Stuart Hanson, Jill Heins, October 1998.  Audience 14,000 physicians and hospital administrators in Minnesota

Physicians Weekly Battered Doctors Physical Assaults by patients or Their Families May be More Common Than Suspected. October 1998

The Hennepin Medical Society Bulletin, Kaiser Permanente Becomes Model for an Abuse-Free Workplace, Deborah Anderson, Barbara Strandell, July/August 1997

The HMS Bulletin, Hennepin Medical Society Modeling Abuse-Free Workplaces, An Invitation to Participate A. Stuart Hanson, MD, Deborah Anderson, January-February 1997

Public Risk, Published by the Public Risk Management Association, Fighting the High Cost of Workplace Abuse, Linda Waite Smith, Deborah Anderson, February 1996 

Business Ethics, survey findings reported, March 1996

Minnesota Public Radio, interview with Paula Schroader, Abuse in the Workplace, June 12, 1996

Minneapolis Star and Tribune, Psychologist Sees Crisis in City Hall, Kevin Diag, June 12, 1996

Twin Cities Reader, The Convention Center Story Minneapolis officials don’t want you to hear, Rose Farley, July 10-14, 1996

City Pages, The Pariah, Jennifer Vogel, September 18, 1996

City Pages, Public Domain, More Bosses From Health This Week, City of Minneapolis, Joseph Hart, September 25, 1996

Minneapolis Star Tribune Is Minneapolis City Hall a hostile place to work? Surveys documenting workplace abuse prompt new union contracts for reform.  April 28, 1995

St. Paul Pioneer Press Violence in the Workplace.  August 28, 1995

Hippocratic, When Doctors Are At Odds, Nov-Dec 1995

Minneapolis Skyway News, Taking the Bossy Out of the Boss, Minneapolis Leads the Way in Trying to Keep Workers From Abusing Each Other, August 16, 1994.

Johnson Institute Observer, Healthcare Reform in the Workplace,

By Deborah Anderson and Catherine Wisner, RN, Ph.D., Fall 1994

Minneapolis Skyway News, Businesses Look to Minimize Violence at Work, August 23-29 1994.

Minnesota Medicine, HCMS and AMA work to End Abuses in the Workplace, Volume 77/October 1994.

Minnesota Medicine, HCMS Combats Abuse on All Fronts, April 1993/ Volume 76

The Mary Hanson Show, Metro cable Network, Cable Channel 6, Stress in the Workplace, August 1993

F.Y.I. City of Minneapolis Employee Newspaper, (front page), Efforts Underway to Curb Workplace Abuse, November 1993

American Medical News, AMA, Doctors are examining their own risks for abuse, neglect, Howard Larkin, January 6, 1992. 

Minnesota Medicine A Journal of Clinical and Health Affairs, "Family Violence Receives Medical Attention", February 1992.

INTERFACE, The University of Minnesota Hospital and Clinic NURSING SERVICES, Cover Story, Winter 1992

Riverside Current, A Riverside Medical Center publication, RESPECT AT RIVERSIDE, March 9, 1992, Vol. 6,No.5

JAMA, The Journal of the American Medical Association, Abuse at Work Drains People, Money, and Medical Workplace Not Immune, March 18, 1992 - Vol. 267, No. 11

Minneapolis Tribune, Study Finds Abuse More Common at Work Than Home, March 18, 1992

WCCO Radio, NEWS Report on the JAMA article, March 18, 1992

St. Paul Dispatch, Associated Press, Business section, Workers say abuse is common, using wide definition, March 19, 1992

St. Thomas, the Magazine of the University of St. Thomas, Why is the Boss Such a JERK, Jack Militello, Ph.D., Spring 1992.

The Nation’s Newspaper, USA TODAY, Report on the JAMA article, March 19, 1992

Corporate Report Minnesota, Abuse and the Bottom Line, April 1992

American Hospital Association Broadcast Association, To You Health, ABUSE AT WORK, 300 radio stations, May 1992

Japan, JAMA, Journal of American Medical Association, Abuse at Work Drains People, Money and Medical Workplace Not Immune, circulation 50,000, May 1992

Newsday, Domestic Violence Come to Work, July 12, 1992

F.Y.I. Minneapolis, RESPECT at Work, July 1992, Volume 11, Number 7

JAMA India, Journal of American Medical Association, Abuse at Work Drains People, Money and Medical Workplace Not Immune, June 1991, Vol. 11, No. 3 NO 11, November 1992

Minnesota Medicine, Another Abuse Problem, A. Stuart Hanson, M.D., October 1992/Volume 75

Monday, Methodist Hospital weekly publication for employees, medical staff and volunteers, Committee Addresses Conflict, Abuse, October 12, 1992

Mpls St. Paul Magazine, Violence article, November 1992

Employee Benefit News, A Newsmagazine for Employee Benefit Management, 'Benny' winners named at Benefits Expo '92, • 

Working Woman Magazine, January 1991.

Star Tribune, Commentary, "Abuse by the boss deserves attention as a workplace issue", Leonard Inskip, January 16, 1991.

EAPA Exchange "Family Violence and the Workplace", J. Ingrid Amberson, Ph.D., June 1991

Star Tribune, Commentary, Leonard Inskip, June 24, 1990

Work & Family Newsbrief July, 1990

The Bureau of National Affairs, Inc., Work & Family, The BNA Special Report Series #32. Washington, D.C., August 1990

The Louisville Courier, September 1990

The Baltimore Sun, September 1990

KCBS Radio, Live interview, San Francisco, CA, Sept. 14, 1990

Atlanta Constitution, Abusive Management, September 14, 1990

The Denver Post, Denver, CO. September 1990

The San Francisco Chronicle, September 14, 1990

Los Angles Times, September 15, 1990

Washington Post, September 13, 1990

Star Tribune, Sunday, Employment, September 23, 1990

Over 45 newspapers throughout the United States carried BNA Special Report Series #32

National Public Radio, Abuse and the Corporation, Morning Edition, October 31, 1990, Morning Edition, November 3, 1990

Saint Paul Pioneer Press, A City Forum on Art and Pornography, November 12, 1990

USA TODAY, A City Forum on Art and Pornography, November 13, 1990

Star Tribune, Art, porn debated at Minneapolis public forum, November 14, 1990

Star Tribune Commentary, A City Forum on Art and Pornography, Leonard Inskip, Sunday, November 18, 1990.  

Contact Magazine, IDS Financial Services Inc., A Family in Crisis, November 1990.

Parenting magazine, national 1-1989

Employee Health & Fitness magazine 1-1989

Minneapolis Star Tribune Commentary, Leonard Inskip, 6-4-1989

The Bureau of National Affairs, Inc. Washington, D.C.  July 25, 1989

Mpls St. Paul magazine, 8-1989

WLTE radio interview, 8-6-1989

Minneapolis Star Tribune guest editorial, 8-17-1989

Business Ethics September/October 1989

Bureau of Business Practice, Inc. Div. of Simon & Schuster, Inc., November 21, 1989, Report No. 1700, Sect. III

Hennepin County Medical Society Bulletin  December, 1989

The New York Times - front page 8-1988

Article was reprinted in newspapers 

Throughout the United States

The Indianapolis News, IND. 

Patriot Ledger, Quincy, MA

Richmond Times-Dispatch, Richmond, Virginia

Worcester Telegram, Worchester, MA

New Mexican, Santa Fe, NM

St. Petersburg Times, FLA.

The Denver Post, Denver, COLO. & Others

St. Paul Pioneer Press, St. Paul, Minnesota


The TODAY Show- NBC NY City, live interview, 10-1988

L.A. Calif. Radio business station 8-1988

Seattle, Washington Radio station 8-1988

Minneapolis Star Tribune - editorial 8-1988

Hospitals magazine, circulation - 115,000 hospital administrators,10-1988

National Report on Work & Family, The National Bureau of National Affairs, Inc. 6-1988

The Mpls Bulletin Mpls Schools, Teen Summit

Mpls. St. Paul magazine 7-1988

The HCMS Bulletin Hennepin Medical Society 10-1988, circulation - 3,400 physicians

KMSP-TV NEWS live interview, Teen Summit 10-1988

Minneapolis Star Tribune Dick Youngblood 12-1988

Employee Benefit News magazine circulation - 65,000 EAP 

Business and Society Review a quarterly published in Washington D.C., Fall 1988