In 2004 our staff turnover dropped in half, and has stayed at a low level. We have also been able to recruit stronger people into a more stable environment, and hire many new people through employee referrals. The immediate result of that reduction in turnover was improved physician efficiency and confidence in our staff – our staff were better prepared, well trained, and they stayed with the company! We also saw a reduction in recruiting costs and agency fees that corresponded with the reduction in turnover. In 2004 that cost reduction was just under $90,000 (close to 50% less than the prior year), and in 2005 our recruiting costs dropped another 35%.
HR Director, Speciality Group - 7 Sites - 420 Staff
“Our HEI (Healthy Environment Initiative) has been very positive and has really improved relationships. In my department’s last two patient surveys, for example, response to the question about satisfaction with staff attitude went from 65% to 99%-100%. That has a lot to do with the respect that has come out of this initiative and how people treat each other.”
Director of Radiology and Imaging - Manager
Increases Large HMO Over a Three Year Period Initiative on Healthy, Abuse-Free Workplaces in sync with other initiatives
Patient Satisfaction Up 6%
Employee Satisfaction Up 21%
Net Income Up 25%
400,000 members
Non-profit, providing care delivery and insurance
16 medical offices, 600 MDs, 4000 staff
Identified by NCQA as top 10 in quality in nation
Use of Sick Days Down
864 - 2005
500 - 2006
Nurse Manager
Surgery Care Unit
Urban Hospital
Employee reported medical problems down in all 19 categories, headaches, sleeping problems, etc.
Across 5 Hospital Speciality Units
Regions Hospital received the Best Minnesota Hospital Workplace Award for 2004 for Healthy Workplace. Among the criteria for the Best Minnesota Hospital Large Hospital Workplace Award, Regions had to demonstrate its retention strategy by showing creativity, scope and implementation.
